We prefer support requests to come through our ticketing system, email or live chat for a variety of reasons.
First, it provides an audit trail of communication so that all the facts can be passed on to whomever may be working your problem.
Second, it allow us to focus on fixing problems instead of answering the phone.
Third, due to there being multiple people in different locations available to handle requests it saves additional expenses.
- 0 Utilizadores acharam útil
Artigos Relacionados
Are there any hidden costs or setup fees?
There are no hidden costs or setup fees for signing up with any of our plans. During a special...
Do you offer trials?
We don't offer trial accounts due to security reasons. However, We do have a full 7 day money...
Email limit in shared servers
We have restricted the number of emails per domain. Each domain can send 300 mails/hour in our...
Is there a contract?
We do not tie you to any contracts, but if you ever wish to cancel we require that you do so at...
What is port speed for VPS?
Every VPS have 100mbps dedicated and up to 1000mbps burstable speed.
